Help and FAQs

Questions

Please find answers to the most frequently asked questions. If you can’t find what you’re looking for, please don’t hesitate to contact us.

DBS checks are required for many job roles, and the type of check your employee will need will depend specifically on the role they are applying for

Please visit https://dbs-online.org.uk/which-dbs-check for a list of job roles that require DBS checks

You might need one to apply for licences, such as if you are looking to sell alcohol, or also to apply for visas when travelling overseas

A full list of acceptable means of identification is listed below

Route 1:

The applicant must be able to show:

  • one document from Group 1, below
  • two further documents from either Group 1, or Group 2a, or 2b, below

At least one of the documents must show the applicant’s current address.

If the applicant isn’t a national of the UK and is applying for voluntary work, they may need to be fingerprinted if they can’t show these documents.

Route 2:

Route 2 can only be used if it’s impossible to process the application through Route 1.

If the applicant isn’t a national of the UK and is applying for voluntary work they can’t use Route 2.

If the applicant doesn’t have any of the documents in Group 1, then they must be able to show:

  • one document from Group 2a
  • two further documents from either Group 2a or 2b

At least one of the documents must show the applicant’s current address. The organisation conducting their ID check must then also use an appropriate external ID validation service to check the application.

Route 3:

Route 3 can only be used if it’s impossible to process the application through Routes 1 or 2.

For Route 3, the applicant must be able to show:

  • a birth certificate issued after the time of birth (UK, Isle of Man and Channel Islands)
  • one document from Group 2a
  • three further documents from Group 2a or 2b

At least one of the documents must show the applicant’s current address. If the applicant can’t provide these documents they may need to be fingerprinted.

Group 1 – Primary Identity Documents

  • Valid passport (any nationality)
  • Biometric Residence Permit – UK issued
  • Current Driving Licence Photocard (Full or Provisional) – UK, Isle of Man, and Channel Islands. From 8 June 2015, the paper counterpart to the photocard driving licence will not be valid and will no longer be issued by DVLA
  • Original UK birth certificate (issued within 12 months of date of birth) – UK, Isle of Man, and Channel Islands – including those issued by UK authorities overseas, for example embassies, High Commissions and HM Forces Adoption Certificate (UK)

Group 2a – Trusted Government Documents

Statements and bills need to be dated within 3 months of your application

  • Current driving licence photocard – all countries outside the UK (excluding Isle of Man and Channel Islands)
  • Current driving licence (full or provisional) – paper version (if issued before 1998)
    UK, Isle of Man, and Channel Islands
  • Birth certificate issued after time of birth
  • Marriage certificate/Civil Partnership Certificate – UK, Isle of Man and Channel Islands
  • Immigration document, visa, or work permit Issued by a country outside the UK. Valid only for roles whereby the applicant is living and working outside of the UK. Visa/permit must relate to the non-UK country in which the role is based
  • HM Forces ID card (UK)
  • UK Firearms license
Group 2b – Financial and Social History Documents
 
  • Mortgage statement – issued in the last 12 months
  • UK Bank or Building Society statement – issued in the last 3 months
  • Non-UK Bank or Building Society statement – issued in the last 3 months
  • UK Bank or Building Society opening confirmation letter – issued in the last 3 months
  • UK Credit card statement – issued in the last 3 months
  • Financial statement, for example pension or endowment – issued in the last 3 months
  • P45/P60 statement – issued in the last 12 months
  • Council tax statement – issued in the last 12 months
  • Non-UK letter of sponsorship from future employment provider – must still be valid
  • UK Utility bill – not mobile telephone bill – issued in the last 3 months
  • UK Benefit statement, for example Child Benefit, pension – issued in the last 3 months
  • UK Central or local government, government agency, or local council
    document giving entitlement, for example from the Department for Work
    and Pensions, the Employment Service, HMRC – issued in the last 3 months
  • EEA National ID Card – must still be valid
  • Irish Passport Card – must still be valid
  • Cards carrying the PASS accreditation logo – UK, Isle of Man and Channel Islands – must still be valid
  • Letter from head teacher or college principal – UK – for 16 to 19 year olds in full time education – only used in exceptional circumstances if other documents cannot be provide – must still be valid

The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. Therefore it replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA)

It takes anywhere between 3 and 14 days to get your certificate, with the average being 10 days. However, certificates are issued by Disclosure Scotland and The Disclosure & Barring Service England & Wales, and therefore the issue time is out of our hands. Also, please note that it could take longer if further information is requested by us and / or the Disclosure & Barring Service

The certificate is the property of the person named on it

Compensation order

On discharge of the order (i.e when it is paid in full)

Sentence / DisposalRehabilitation period if
aged 18 or over when
convicted / disposal
administered
Rehabilitation period if
aged under 18 when
convicted / disposal
administered
A custodial sentence of
over 48 months
Never spent
Custodial sentence of over 30 months but not exceeding 48 months7 years from the date on which the sentence (including any licence period) is completed42 months from the date on which the sentence(including any licence period) is completed.
A custodial sentence of over 6 months but not exceeding 30 months48 months from the date on which the sentence (including any licence period) is completed.24 months from the date on which the sentence (including any licence period) is completed.
Custodial sentence of up to 6 months24 months from the date on which the sentence (including any licence period) is completed.18 months from the date on which the sentence (including any licence period) is completed.
Fine12 months from the date of the conviction in respect of the fine was imposed.18 months from the date on which the sentence (including any licence period) is completed
Community order12 months from the last day on which the order has effect6 months from the last day on which the order has effect
Simple, caution, youth cautionSpent Immediately

The application will be thoroughly checked by our professional team of advisers. If there are any errors or omissions, we will email you and ask you to correct these. As you are the employer, you will be able to verify the documents on behalf of the employee. Once we have received all of the information required, we will process the application, and email you your 11 digit unique reference number

I am afraid you cannot apply through this service

This service is classed as a distance contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You normally have the right to cancel within 14 days of entering into the contract.

When submitting your application, you have expressly requested that we begin providing our service immediately, before the end of the 14-day cancellation period, by ticking the relevant box on the application form stating that you acknowledge this.

Our service begins as soon as a paid application enters our processing system. The initial application review and validation stage uses a combination of specialist software, together with a manual review where required.

During this stage, the information provided is checked for completeness and consistency, including name and address history, dates of birth, gaps or omissions, common errors and other information relevant to the DBS application requirements. These checks are an integral part of our service and must be undertaken before an application can progress to identity verification and submission to the Disclosure and Barring Service.

If you cancel after requesting that we begin providing the service during the cancellation period, you will be required to pay an amount proportionate to the services that have already been supplied up to the time we receive your cancellation request.

Where the initial application review and validation stage has already been undertaken before cancellation, we currently assess the proportionate value of that stage of our service at up to £20, or £30 if you have used the TrustID verification service. This is not a cancellation or administration fee; it reflects the value of the application processing, checking and validation services already supplied.

If the service has been fully performed during the 14-day cancellation period following your express request for us to begin the service, your right to cancel will end, provided that you expressly requested that we begin immediately and acknowledged that you would lose your cancellation right once the service had been fully performed. 

Please note that if you haven’t provided us with the required information and documents within 6 months of your application date,  your application will be deleted.

All documents have to be received electronically by us, and therefore if you post mail to us, we’re very sorry but it will be rejected and you will still need to upload it electronically

Please only use the Dropbox link we have provided you to send us your documents. We cannot guarantee the privacy of your documents if you use email or any other method

You can email our Customer Service department and we will reply promptly, during business hours. Please note that we WILL NOT accept identity documents posted to us. They will be immediately destroyed

This service is classed as a Distance Contract under the Consumer Contracts Regulations, and you are entitled to a 14 day cancellation period, which starts on the day after you agree to our services

As the service that we carry out for you starts immediately we receive the application, we need your consent to start working for you within this cancellation period. This consent is assumed when you submit an application and proceed to the payment stage

If you cancel after we commence the service for you, you will be liable to pay us for the work we have already carried out for you. If our service for you is completed in full within the 14 day period, these cancellation rights will not apply

Businesses can apply through our website for themselves and their employees

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